Help center

Account help

• Use accurate account information and keep your email accessible.
• Do not share your account, password, wallet, private key, seed phrase, or 2FA code.
• If you cannot access your account, contact support with your username or email and the issue you are seeing.
• If your account is under review, do not create another account or attempt to bypass restrictions.

Deposits

• Gambl accepts SOL and native USDC deposits on Solana. Withdrawals are SOL only.
• Check the asset, network, address, amount, and fee before sending.
• Save the Solana transaction signature.
• If a deposit is missing, confirm that it succeeded on-chain and contact support with the transaction details.

Withdrawals

• Use a valid Solana address that you control or are authorized to use.
• Check amount, fees, minimums, and any displayed limits.
• Expect possible delays from security checks, maintenance, Solana congestion, provider issues, exchange review, or account review.
• If delayed, contact support with the request time, amount, destination, screenshots, and transaction signature if available.

Game issue

• Record the game name, bet ID, time, stake, payout, and account balance before and after the issue.
• Take screenshots or screen recordings if possible.
• Refresh only after saving the details if the page appears stuck.
• Contact support and describe the exact action you took and what you expected to happen.

Security

• Support will never ask for your password, seed phrase, private key, or 2FA code.
• Use a secure device and avoid suspicious links or fake wallet popups.
• Contact support quickly if you suspect unauthorized access.
• We do not disclose internal security, wallet, anti-fraud, or detection details.

Fair-play, AML, and balance reviews

Accounts and balances may be reviewed, restricted, frozen, suspended, closed, or banned where we reasonably suspect cheating, exploit abuse, bots, scripts, multi-accounting, collusion, bonus or affiliate abuse, payment manipulation, false information, unlawful funds, API abuse, evasion of controls, or another breach of the Terms. Deposits, withdrawals, winnings, bonuses, commissions, and other credits may be temporarily withheld while we investigate. Amounts connected to confirmed prohibited conduct may be voided, set off against losses or costs, returned to a verified source where appropriate, or withheld to the extent permitted by applicable law. If you believe a decision is wrong, contact support for review.

• Reply through official support and provide only the specific information reasonably requested.
• Do not create or use another account, coordinate withdrawals, or attempt to route around a restriction.
• Keep transaction signatures, wallet ownership evidence, bet IDs, and relevant timestamps available.
• A no-routine-KYC experience still permits targeted identity, age, location, wallet, source-of-funds, sanctions, or ownership checks when required.
• Support cannot disclose thresholds or detection methods that would weaken security or help users evade controls.

Responsible gambling

• Set limits before playing.
• Take breaks and avoid long sessions.
• Do not chase losses.
• Do not gamble with borrowed money or money needed for essentials.
• Contact support for available account restrictions or help resources.

Affiliate and VIP

For affiliate codes, creator deals, custom partnerships, VIP questions, rakeback issues, or reward disputes, contact support with account details, screenshots, and the relevant time period. Rewards and eligibility may vary and are subject to review.