Privacy Policy

1. Introduction and scope

When you use Gambl, we may process information needed to operate accounts, payments, gameplay, customer support, safety controls, compliance checks, and product improvements. The information used may vary depending on your account status, location, activity, and the features you choose to use.

This policy is intended to be clear and practical. It does not describe every technical detail, and it does not create an absolute security guarantee.

2. Data we collect

• Account data, such as username, email, password-related security data, account status, preferences, and timestamps.
• Contact data, such as support messages, chat content, email messages, and information you provide when asking for help.
• Payment data, such as deposit addresses, withdrawal addresses, transaction signatures, amounts, payment status, and wallet-related records.
• Gameplay data, such as games played, stakes, payouts, bet identifiers, timestamps, game settings, account balances, VIP points, bonuses, and history.
• Device and usage data, such as IP address, browser type, device information, pages viewed, approximate location signals, session data, and security logs.
• Marketing preference data, such as notification choices, campaign interactions, affiliate code usage, and communication preferences.
• Compliance data, such as age, eligibility, verification information, source-of-funds information, sanctions or fraud-screening results, and review notes where applicable.

3. How we use data

• Create, secure, and manage accounts.
• Process deposits, withdrawals, balances, bonuses, VIP features, and affiliate rewards.
• Operate games, record bets, resolve disputes, and maintain transaction history.
• Provide support, respond to complaints, and investigate account or payment issues.
• Detect, prevent, and respond to fraud, abuse, cheating, prohibited conduct, illegal funds, and security incidents without disclosing internal detection methods.
• Meet legal, tax, accounting, sanctions, age-gating, responsible gambling, and compliance obligations where applicable.
• Improve reliability, usability, game presentation, support workflows, and product features.
• Send service messages and, where permitted, marketing or promotional communications according to your preferences.

4. Solana and blockchain notice

Solana transactions are recorded on a public blockchain. Transaction signatures, wallet addresses, amounts, timestamps, and related on-chain activity may be public, permanent, and visible to anyone.

We cannot erase, reverse, hide, or modify public blockchain records. If you send funds to or from an exchange or third-party wallet, that provider may also process your data under its own policies.

5. Cookies and local storage

Gambl may use cookies, local storage, session storage, tokens, and similar technologies to keep you signed in, remember preferences, protect sessions, measure usage, operate chat/support features, and improve the service.

You can control some browser storage through your browser settings. Blocking storage may affect login, wallet, game, support, or security features.

6. Sharing information

We may share information with service providers that help operate hosting, databases, analytics, support, email, security, payments, blockchain access, compliance, and fraud prevention. These providers should use information only for the services they provide to us.

We may also share information where required by law, to respond to lawful requests, to protect rights and safety, to investigate abuse, to enforce the Terms, or as part of a business transaction to the extent permitted by applicable law.

7. Retention

We keep information for as long as needed to provide the service, maintain records, resolve disputes, meet legal or compliance duties, prevent abuse, and enforce our Terms. Retention periods may vary by data type, account status, legal requirement, and operational need.

8. Security

We use administrative, technical, and organizational safeguards intended to protect information. No system is perfectly secure, and we do not disclose internal security, wallet, anti-fraud, or detection details.

You are responsible for protecting your password, email account, device, 2FA methods where used, wallet, private keys, and seed phrase. Support will never ask for your password, seed phrase, private key, or 2FA code.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. Some requests may be limited by legal, security, payment, fraud-prevention, responsible gambling, or recordkeeping obligations.

To make a privacy request, contact [email protected]. We may need to verify your identity before acting on a request.

10. Minors

Gambl is not intended for minors. You must be at least 18 years old and meet any higher age requirement that applies where you live or access the service.

11. International transfers

Because online services use global infrastructure, information may be processed in countries other than your own. Where required, we use appropriate measures for international transfers to the extent permitted by applicable law.

12. Changes and contact

We may update this Privacy Policy from time to time. The latest version will be posted on this page. For privacy questions, contact [email protected].