Contact us

Support email

You can contact support at [email protected]. Response times may vary depending on request volume, the type of issue, and whether payment, security, or compliance review is needed.

Chat widget

Use Chat in the footer or any Open chat button to open the support widget. Chat is not a separate info page.

What to include

• Account email or username.
• A clear description of the issue.
• Deposit or withdrawal amount.
• Solana transaction signature or withdrawal request details where applicable.
• Deposit address or withdrawal destination address where relevant.
• Approximate date and time, including timezone if useful.
• Screenshots or screen recordings that do not reveal passwords, seed phrases, private keys, or 2FA codes.
• Browser, device, operating system, and whether you used a wallet or exchange.

Payment disputes or account review

For missing deposits, delayed withdrawals, balance discrepancies, account restrictions, suspensions, bans, or review disputes, contact support and provide the details listed above. Do not create another account or attempt to bypass restrictions while a review is pending.

Ask for the case or ticket reference and keep follow-up information in the same thread. We may provide a category-level reason and request evidence, but will not disclose detection logic, confidential security signals, or information about other users. One clear, complete response usually helps more than repeated duplicate tickets.

Affiliate and collaboration contact

For a special affiliate code, creator deal, streamer collaboration, media partnership, or custom campaign, contact support with your channel, audience, traffic sources, region, and proposed partnership.